Privacy Policy

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DuLuxe Relocations Ltd (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you interact with our website or contact us.

This policy is provided in accordance with the UK General Data Protection Regulation (UK GDPR).

DuLuxe Relocations Ltd is a UK-registered company providing relocation advisory and concierge services for individuals considering or planning a move to Dubai.

If you have any questions about this policy or how your data is handled, you can contact us at:
Email: sam@duluxe-relocations.com

We may collect and process the following personal data:

• Name
   
• Email address
   
• Phone number
   
• Any information you choose to provide when submitting an enquiry or booking a call
   

We only collect information that is necessary to respond to enquiries and provide our services.

We collect personal data when you:

• submit an enquiry form on our website
   
• book a discovery call
   
• contact us directly by email or other means
   

Our website uses third-party tools (such as HubSpot) to securely collect and manage enquiries.

We use your personal data to:

• respond to enquiries and requests
   
• assess suitability for our services
   
• communicate with you about Pioneer or related services
   
• manage our internal records
   

We do not use your data for unsolicited marketing, and we do not sell personal data to third parties.

Your data is stored securely using trusted third-party systems, including CRM and email platforms such as HubSpot.

We take reasonable steps to ensure your data is protected against unauthorised access, loss, or misuse.

We only share personal data where necessary, including with:

• service providers that support our operations (e.g. CRM or email platforms)
   

Your data is never sold or shared for marketing purposes.

We retain personal data only for as long as necessary to:

• respond to your enquiry
   
• provide services
   
• meet legal or regulatory obligations
   

You may request deletion of your data at any time.

Under UK GDPR, you have the right to:

• request access to your personal data
   
• request correction of inaccurate data
   
• request deletion of your data
   
• object to or restrict processing
   
• lodge a complaint with the Information Commissioner’s Office (ICO)
   

You can exercise these rights by contacting us using the details above.

Our website may use basic cookies or analytics tools to understand site usage and improve performance. These do not collect sensitive personal information.

We may update this privacy policy from time to time. Any changes will be reflected on this page.

If you have any questions about this privacy policy or how your data is handled, please contact:

DuLuxe Relocations Ltd
Email: sam@duluxe-relocations.com